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Top Questions

• How can I retrieve my license information?
  
• Can I pay via PayPal?
  
• What are your ordering options?
  
• How much time does it take for my license to arrive?
  
• How do I inform Pointstone about my new email address?
  
• Resending a Lost Registration ID
  
• Pointstone software and 64-bit compatibility
  
• What Pointstone products are compatible with Windows 7?
  
• Can I pay with Visa / Mastercard / AmEx / Check / etc.?
  
• The message "User Name and License Code do not match" shows up, when trying to activate my copy. What can I do?
  
• Is it secure to buy the discounted programs from the websites that are not yours?
  
• I have a technical question concerning the use of a Pointstone product. What should I do?
  
• I got a notification that the license key that I used is illegal, even though I've registered my program. Now it is back in trial mode. What should I do?
  
• The product tells me that I have few trial days left, but I have already bought my license? What can I do about this?
  
• Will I receive product upgrades or updates?
  
• How are the the trial version and the full version different?
  
• How can I uninstall Pointstone programs from my computer?
  
• Can I install Pointstone products on more that one computer?
  
• If I have a trial version how can I upgrade to the full version?
  
• If I have a previous version how should I install the latest version?
  
• Is there an automatic update feature in Pointstone programs?
  
• With which versions of Windows OS are Pointstone programs compatible with?
  
• I want to reinstall my software
  
• What Pointstone products are compatible with Windows 8?
  
• Malwarebytes detects the software as PUP (Potentially Unwanted Program)
  
• How to uninstall a Pointstone product from my computer?
  

Sales

• How can I be sure that I am purchasing an original product?
  
• Why am I receiving an invalid registration key message?
  
• I have purchased an illegal registration key - what can I do?
  

Document Metadata Cleaner

• Why doesn't Document Metadata Cleaner supports docx, xlsx and pptx files
  

Internet Accelerator

• What is Maximum Transmission Unit (MTU)?
  
• What is RWIN (TCP Receive Window)?
  
• What is Maximum Segment Size (MSS)?
  
• What is TTL (Time To Live)?
  

MemOptimizer

• What is Memory Defragmentation?
  
• What is memory?
  
• Can MemOptimizer make my system unstable?
  
• Why does MemOptimizer not always recover up to the Target setting?
  
• Can MemOptimizer really recover memory leaks?
  
• Can MemOptimizer improve gaming performance?
  
• Sometimes my system seems slower after recovering RAM... why?
  

Registry Cleaner

System Cleaner

• Mapped Network Drives are not visible in System Cleaner
  
• System Cleaner found many files...
  
• How do I restore a file deleted by System Cleaner?
  
• How is System Cleaner updated?
  
• System Cleaner minimum system requirements
  
• How can I check if System Cleaner is registered to me?
  
• Does System Cleaner support Windows Vista, Windows 7 or Windows 8? Does it work with 64-bit Windows?
  
• When I want to register my program, I'm being told that my license key was probably bought for an older version of System Cleaner. What should I do?
  
• What is Memory Defragmentation?
  
• How can I stop System Cleaner from starting with Windows?
  

Total Privacy

• Why should I use Total Privacy to protect my privacy?
  
• Why should I use a secure shredding method?
  
• What are Profiles and how do I use them?
  

Undelete